FAQ
How do I place an order?
To place an order:
- Add the items you would like to purchase to your shopping cart.
- You can choose to continue through our website checkout process or via PayPal.
- If you choose to proceed through our website checkout, click the green “Complete Order” button on the right side of the screen.
- If you choose to continue with PayPal, click the PayPal button.
You will be redirected to our customer information page. You will need to complete the following details:
- Email address
- Name
- Address
If you have a valid discount code, you can enter it in the “Discount” field on the right side of the screen. Make sure to click the “Apply” button so that the discount is calculated and applied to your order.
Click the “Continue to Shipping Method” button. Check that your delivery address is correct (if it differs from your billing address). Once completed, click “Continue to Payment Method”.
You will need to enter your payment information. You can choose to indicate that your delivery address and billing address are the same (if applicable).
After completing the form, click the “Complete Order” button. You will be redirected to an order summary page and receive an on-screen confirmation, as well as a confirmation email.
If you experience any issues during the ordering process, please feel free to contact our customer service team via email at service@spanishtp.com.
What should I do if items are missing or incorrect products are delivered?
If any items are missing or you receive incorrect products, please contact us at service@spanishtp.com.
Please provide your transaction number (order number) and send proof (image files must be smaller than 1 MB). We will send you the correct item free of charge, and you will not need to return the incorrect item. You are welcome to keep it as a gift from us!
How do I know if my order has been placed successfully?
You will receive a confirmation email containing your order number and purchase details.
I want to change the items I ordered. What should I do?
Order changes can be requested on the same day until 11:00 PM (PDT, GMT-7). Please contact us at service@spanishtp.com to request any changes.
How do I add items to my shopping cart?
To add items to your shopping cart:
Browse to the product page you are interested in and select your preferred options. After clicking the “Add to Cart” button, you will be redirected to the “Shopping Cart” page.
Enter your desired quantity in the “Quantity” field next to the product image. After entering the quantity, you can continue shopping or proceed to complete your order.
How do I view what is in my shopping cart?
To view the contents of your shopping cart, click the cart icon at the top of the page.
By clicking this icon, you can easily update the quantity of items you wish to purchase. You can also remove an item from your cart by clicking the “Remove” link below the quantity field.
How do I remove items from my shopping cart?
First, click the “Cart” icon in the top-right corner of your computer screen. This will allow you to view all items currently in your cart.
Once you have identified the item you would like to remove, click the “Remove” link below the quantity field. The item will be removed automatically, and the page will update to reflect your changes.
How do I change the quantity of a specific item in my shopping cart?
First, click the “Cart” icon in the top-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the selected quantities.
To change the quantity of an item, move your cursor to the “Quantity” field and enter the desired amount. The quantity and the related price (if applicable) will update automatically, and the correct amount will be displayed on the right side of the screen.
Which browsers are recommended for this website?
Google Chrome, Safari, Firefox, and Internet Explorer.
What payment options are available?
We accept four types of credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
How do I pay with PayPal?
PayPal is one of the easiest ways to pay online.
Once you have added items to your cart and are ready to complete your transaction, click the “PayPal” button. You will be redirected to the PayPal website.
Please ensure that your payment details are entered correctly to ensure fast and smooth processing.
How do I use a discount code?
To use a promotional code, follow these steps:
- Select the product you would like to order and click the green “Complete Order” button.
- You will be redirected to our customer information page. Complete the required details.
- You will see a “Discount” field at the top right of the page.
- Enter your discount code and click “Apply”.
- Please check that the discount has been successfully applied and appears in the order summary below.
What is your return and exchange policy?
Please refer to our return policy for information on how to return products.
Our customer service team is available 24 hours a day and will respond to your request as soon as possible.
If the return is caused by the customer, the customer will be responsible for the return shipping costs. The exact cost will depend on the courier company selected.
If the products received are damaged or incorrect due to an error on our part, the customer will not be required to pay the shipping costs.
How do I return my item?
For more information, please contact our support team at service@spanishtp.com.
What is your cancellation policy?
Order cancellations can be requested on the same day until 11:00 PM (PDT, GMT-7).
After this time, cancellations will not be accepted.
Please contact us at service@spanishtp.com to request a cancellation.
Are online orders secure?
Yes. We place great importance on protecting the information you provide when placing an order through our online store (or by any other means).
The server hosting our store encrypts all credit card and customer personal information using SSL (Secure Sockets Layer) technology, which is an internet security standard.
Is it safe to use my credit card on your website?
To ensure a secure checkout process, our website uses a credit card processor through a trusted and secure online payment gateway. All data is encrypted using AES-256 encryption.
Will my personal information remain confidential?
All information you share with us is private and confidential.
We will never share, rent, or sell your personal information without your consent, unless required by law.